Last updated: 11 May 2026
This Privacy Policy explains how Nefe Oguntoye, trading as Nefe Confidence Coaching, collects, uses, stores and protects your personal information when you visit this website, contact me, sign up to my mailing list, download resources, purchase products or services, book coaching sessions, or otherwise interact with my business.
This policy applies to the website:
and to services provided by Nefe Confidence Coaching, including coaching, workshops, digital resources, newsletters, podcasts, events and related personal growth content.
1. Who I am
The data controller responsible for your personal information is:
Nefe Oguntoye
Nefe Confidence Coaching
Email: info@nefeoguntoye.com
Website: www.nefeoguntoye.com
For the purpose of UK data protection law, including the UK GDPR and Data Protection Act 2018, I am responsible for deciding how and why your personal information is used.
2. What personal information I collect
I may collect and use the following types of personal information:
Information you give me directly
This may include:
- your name
- email address
- phone number, if provided
- billing and payment details
- postal address, if needed for orders or correspondence
- information you provide through contact forms
- information you provide when booking a discovery call or coaching session
- answers to questionnaires, forms, worksheets or coaching intake forms
- messages, testimonials, reviews or feedback you send
- information you provide when joining my mailing list or downloading a free resource
Coaching-related information
If you work with me through coaching, workshops or similar services, you may choose to share personal information about your goals, mindset, confidence, wellbeing, relationships, career, habits or personal circumstances.
Please only share information you are comfortable providing. If you choose to share sensitive information, such as information about your health, emotional wellbeing or personal life, I will treat it with additional care. Special category data needs extra protection under the UK GDPR.
Website and technical information
When you visit my website, some technical information may be collected automatically, such as:
- IP address
- browser type and version
- device type
- pages visited
- time spent on pages
- referral source
- cookies and similar tracking technologies
This helps me understand how visitors use my website and improve the user experience.
3. How I collect your information
I may collect your personal information when you:
- visit my website
- complete a contact form
- sign up to my newsletter
- download a free resource
- book a discovery call
- purchase coaching, workshops or digital products
- complete a coaching intake form or questionnaire
- email me directly
- comment on or interact with my content
- leave a review or testimonial
- engage with me on social media
- listen to, download or interact with my podcast content through third-party platforms
4. How I use your personal information
I use your personal information to:
- respond to enquiries
- provide coaching, workshops, digital products or other services
- process payments and manage bookings
- send newsletters, updates, resources and marketing emails where you have opted in
- deliver free downloads, worksheets and resources
- personalise your experience where appropriate
- keep records of purchases, bookings and communications
- request feedback or testimonials
- improve my website, services and content
- manage legal, accounting and tax obligations
- protect my business, website and users from misuse or security risks
I will only use your personal information where I have a lawful basis to do so. The ICO explains that at least one lawful basis under Article 6 of the UK GDPR must apply when using personal information.
5. Lawful bases for using your information
Depending on how you interact with me, I may rely on one or more of the following lawful bases:
Consent
I rely on consent when you:
- sign up to receive marketing emails
- opt in to download free resources
- give permission for me to use a testimonial, review or feedback
- consent to certain cookies or tracking technologies
You can withdraw your consent at any time.
Contract
I rely on contract where processing is necessary to:
- provide coaching, workshops or digital products you have purchased
- manage bookings
- respond to pre-contract enquiries
- process orders or service requests
Legal obligation
I may need to process certain information to comply with legal duties, such as accounting, tax, fraud prevention or regulatory requirements.
Legitimate interests
I may rely on legitimate interests to:
- respond to enquiries
- improve my website and services
- keep basic business records
- understand how people use my website
- protect my website and business
- communicate with existing clients about relevant services
Where I rely on legitimate interests, I will balance my business interests against your privacy rights and freedoms. The ICO recognises legitimate interests as one of the lawful bases for using personal information.
6. Marketing emails and newsletters
If you sign up to my mailing list, free resources, newsletter or updates, I may send you emails about confidence coaching, personal growth, resources, podcast episodes, blog posts, offers and events.
You can unsubscribe at any time by clicking the unsubscribe link in my emails or contacting me at:
I will not sell your personal information to third parties.
7. Payments and purchases
If you buy coaching, workshops, downloads, digital products or other services, payment information may be processed by third-party payment providers such as Stripe, PayPal, WooCommerce or similar platforms.
I do not usually store your full card details directly. Payment providers process this information securely according to their own privacy and security policies.
I may keep records of your purchases, invoices and payments for accounting, tax and legal purposes.
8. Cookies and website analytics
My website may use cookies and similar technologies to:
- make the website work properly
- improve functionality
- understand how visitors use the website
- remember preferences
- support marketing and analytics
Some cookies are essential. Others, such as analytics or marketing cookies, may require your consent.
You can manage or block cookies through your browser settings. Blocking some cookies may affect how the website works.
A separate Cookie Policy may be added to the website to explain cookies in more detail.
9. Who I share your information with
I may share your information with trusted third-party service providers who help me run my business, such as:
- website hosting providers
- email marketing platforms
- booking systems
- payment processors
- accounting or bookkeeping software
- analytics providers
- legal, tax or professional advisers
- IT, security or website support providers
- online course, podcast or digital product platforms
These providers are only given access to information they need to provide their services.
I may also share information where required by law, regulation, court order, tax authority, professional adviser or to protect my legal rights.
10. International transfers
Some third-party platforms or service providers may store or process your information outside the UK.
Where this happens, I will take reasonable steps to ensure appropriate safeguards are in place, such as using providers with recognised data protection protections, contractual safeguards or other lawful transfer mechanisms.
11. How long I keep your information
I will only keep your personal information for as long as reasonably necessary for the purpose it was collected.
As a general guide:
| Type of information | How long it may be kept |
|---|---|
| Enquiries and contact forms | Up to 2 years after last contact |
| Coaching client records | Up to 6 years after the end of the client relationship |
| Payment, invoice and accounting records | Usually 6 years for tax and accounting purposes |
| Newsletter data | Until you unsubscribe or request deletion |
| Testimonials | Until withdrawn or no longer relevant |
| Website analytics | According to the analytics provider’s retention settings |
I may keep some information for longer if required for legal, accounting, dispute resolution or safeguarding reasons.
12. How I protect your information
I take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
These steps may include:
- password protection
- secure systems and platforms
- limited access to personal information
- secure payment processors
- website security measures
- regular review of business tools and access
However, no online system is completely secure, so I cannot guarantee absolute security.
13. Your data protection rights
Under UK data protection law, you have rights over your personal information. These may include the right to:
- access the personal information I hold about you
- correct inaccurate or incomplete information
- request deletion of your information
- restrict how your information is used
- object to certain processing
- withdraw consent where consent is the lawful basis
- request transfer of your information in certain circumstances
- complain to the ICO
The ICO explains that privacy notices should include people’s information rights, including the right to withdraw consent where consent is used.
To exercise your rights, contact:
I may need to confirm your identity before responding to your request.
14. Right to object
You have the right to object to certain uses of your personal information, including where I rely on legitimate interests or use your information for direct marketing. The ICO explains that individuals have the right to object to processing of their personal data in certain circumstances.
You can object or unsubscribe from marketing at any time by contacting me or using the unsubscribe link in my emails.
15. Complaints
If you have concerns about how I use your personal information, please contact me first so I can try to resolve the issue:
You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection.
16. Coaching, wellbeing and sensitive information
My coaching services are designed to support confidence, self-trust, mindset, personal growth and wellbeing.
Coaching is not therapy, counselling, medical advice, financial advice or legal advice. If you share sensitive personal information during coaching, I will treat it confidentially and only use it for the purpose of providing coaching support, unless there is a legal or safeguarding reason to share information.
If you need medical, mental health, legal or financial advice, you should contact a qualified professional in that area.
17. Testimonials and user content
If you provide a testimonial, review, comment or feedback, I may ask for your permission to use it on my website, social media, marketing materials or other platforms.
I will only publish identifiable testimonials with your consent. You can ask me to remove your testimonial at any time.
18. Social media
If you interact with me on social media platforms, those platforms may also collect and use your personal information under their own privacy policies.
Please check the privacy policy of any social media platform you use. I am not responsible for how third-party platforms use your data.
19. Links to other websites
My website may contain links to other websites, platforms, podcasts, resources or third-party services.
I am not responsible for the privacy practices, content or security of third-party websites. Please read their privacy policies before sharing personal information with them.
20. Children’s privacy
My website, content and services are intended for adults aged 18 and over.
I do not knowingly collect personal information from children. If you believe a child has provided personal information through my website, please contact me at:
21. Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes in my business, website, services, legal obligations or data protection practices.
The latest version will always be available on this website. The date at the top of the policy shows when it was last updated.
22. Contact
For any questions about this Privacy Policy or how your personal information is used, contact:
Nefe Oguntoye
Nefe Confidence Coaching
Email: info@nefeoguntoye.com
Website: www.nefeoguntoye.com
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